Bookings And Cancellation Policy

Bookings & Cancellations Policy

At TLC Dog Walking, we aim to provide a reliable, flexible service for you and your dog. To help us plan routes, manage our team efficiently, and ensure the highest standards of care, please take a moment to read and follow our bookings and cancellations policy below.

Bookings

• All bookings must be confirmed in advance to secure your dog’s place on our schedule.

• Group walks are carefully arranged based on dog compatibility, routes, and walker availability. Late bookings (after 9:00am on the day of the walk) may result in a solo walk surcharge if no suitable group options are available.

• We’ll always do our best to accommodate last-minute bookings where possible, but they are not guaranteed.

Click here for access to the Client Portal.

Cancellations

• If you need to cancel a walk, please let us know by 9:00am on the day of the walk at the latest.

• All cancellations must be acknowledged by a member of our team to be valid. If you don’t receive a reply, please follow up — we don’t want to miss your message!

• Cancellations made after 9:00am will be charged in full, as our routes and staffing will have already been arranged.

• If we arrive at your home and are unable to access or collect your dog (e.g., due to locked gates, no answer, or incorrect access details), the full walk fee will still apply.

  
  

Why These Policies Matter

Our walkers are employees, not freelancers, and their time is scheduled around confirmed bookings. By notifying us promptly, you help us plan more efficiently, keep our walks safe and enjoyable, and ensure we can continue offering flexible, high-quality care for all our dogs.

Thank you for your understanding and cooperation. We’re proud to support you and your dog, and we appreciate you helping us keep TLC running smoothly!

Additional Walks & Cancellations on the Quotes & Invoices

At the start of each month, you will receive a quote for the upcoming month's walks. Please check the details carefully and make payment before the walks commence.

Any additional bookings or cancellations will be adjusted on your month-end invoice. Any balance owing will be payable immediately, and any credit will be carried forward to the next month.

Click here for access to the Client Portal.

Click here for FAQs

Click here for the main information page

Use the button below to access your client portal.

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TRADEMARK NOTICE - TLC Dog Walking is a registered trademark brand. Any person(s) or company found to be using said trademarked name will be in breach of trademark law and infringement proceedings will be issued without warning and all legal costs and compensation will be recovered.