Payments In Advance

Why We Now Ask for Payments in Advance

To help us continue providing a reliable, professional, and high-quality service, we now ask for payment for scheduled walks in advance.

At the start of each month, you will receive a quote for your planned walks for the month ahead. This allows both you and us to clearly see the services booked and helps us reserve your dog's regular walking slots.

Like many small businesses, we have seen significant increases in the costs of running the business over recent years, including fuel, vehicle maintenance, insurance, equipment, staff costs, and other day-to-day operating expenses. Managing these rising costs while waiting for payments can place a considerable strain on a small business and affect cash flow.

By moving to an advance payment system, we are able to better manage these ongoing expenses and ensure that we can continue offering the reliable and personal service that our clients value. It also enables us to spend less time chasing overdue invoices and reconciling accounts, and more time focusing on the care and wellbeing of your dogs.

Advance payments provide additional benefits for clients too. They make monthly budgeting easier, ensure your regular walking slots are reserved, and reduce the risk of large outstanding balances building up over time.

Any additional walks booked during the month, or any cancellations made, will be adjusted on your month-end invoice. If there is an outstanding balance, it will be payable upon receipt of the invoice. If your account is in credit, that amount will automatically be carried forward and deducted from the following month's payment.

This change is not a reflection on any individual client. It has been introduced as a business-wide policy to ensure fairness and consistency for everyone, while helping us maintain a sustainable business in the face of increasing operating costs.

We are incredibly grateful for the support of our clients and their dogs, and we thank you for your understanding as we continue to adapt and grow while providing the highest standard of care.

Thank you for supporting our small business. ❤️

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