Invoices, Quotes and Payments for Dog Walks

Invoicing, Quotes & Payments – FAQ

All walks, cancellations and invoices are managed through the Petsitter Portal

Click here for further information on the PSP Client Portal.

Booking and cancellations

Through the client portal you can book all of your walks and cancel walks when needed up to four days in advance, any later than that, please contact your team leader. Please note that any walk cancelled after 9am on the day of the walk will be charged in full. This is because our walkers plan their days in advance, and last-minute changes can affect the structure of their route. For example, your dog may have been the reason we planned two separate walks rather than one combined walk, and a late cancellation may still require the walker to complete the same workload.

Click here for access to the Client Portal.

How cancellations appear on your invoice

• Walks cancelled before 9am will appear on your invoice with a £0 charge.

• Walks cancelled after 9am will show that the walk did not take place, but a charge will still apply.

• Any holidays recorded on your account may also appear on your invoice, but there should be no charge for these.

• Any cancellations will be credited to your next months invoice as long as they were cancelled before 9am.

  
  

All walks should always be fully itemised on your invoice.

Click here for further information on Bookings and Cancellations

Viewing invoices and outstanding balances

When you log into the client portal, you’ll see a menu on the left-hand side:

• Overview – shows any outstanding balance on your account.

• Invoices – here you can see all invoices, how many you have, and whether they have been paid. On the right-hand side of each invoice is a PDF download. Opening this PDF will show a full breakdown of all itemised walks.

• Quotes- Any quotes sent out by email in advance of walks will not be available to see on the Petsitter Client Portal

  
  

Payments and timing

Payments are paid in Advance of walks and can be paid weekly or monthly before the walk takes place. A quote will be sent out at the start of the month to help with your payments.

Payments are added manually, so they may not appear immediately after you’ve made them. If a payment has not been recorded by the next billing cycle, please let us know. When contacting us, include:

• The amount paid

• The date of payment

This allows us to locate it quickly.

Matching payments to invoices

Sometimes a payment may not appear to match the invoice you expected. This can happen because when we add payments, the PetSitter system automatically allocates them to an invoice. If an invoice was missed or a payment was not recorded correctly, the allocation may not reflect what you intended.

To see exactly which payments we have recorded, click Payments in the left-hand menu (below Invoices). This section lists all payment dates and amounts allocated to your account. If the payment has not been added to an invoice, it will say it is unallocated, this generally means the Quote has not yet been sent as an end of month invoice.

Bank Account Details for Dog Walking Payments

Queries or issues

If you spot anything that doesn’t look right, or if you have any questions about charges or payments, please get in touch and we’ll be happy to help.

Click here for information on why your invoice might look different this month

Click here for FAQs

Click here for the main information page