TLC Dog Walking & Home Boarding

As a council-licensed home boarding business, we are required to have a number of policies in place to demonstrate how we safeguard the welfare of the dogs in our care and manage any unexpected situations. This policy explains the steps TLC Dog Walking & Home Boarding would take should our boarding licence ever be suspended, revoked, or not renewed, ensuring that every dog's wellbeing remains fully protected and that owners are kept informed throughout the process.

Licence Revocation and Business Continuity Policy

Policy Title: Licence Revocation and Business Continuity Plan

Date: 15 October 2026

1. Purpose

This policy outlines the procedures that TLC Dog Walking & Home Boarding will follow should the Home Boarding Licence issued by the local authority be suspended, revoked, or not renewed. The purpose of this policy is to ensure the continued welfare, safety, and care of all dogs and to minimise disruption to clients.

2. Immediate Actions

Should the business receive notification that the licence has been suspended, revoked, or is due to expire without renewal:

• No new boarding bookings will be accepted.

• Existing clients with future bookings will be notified in writing within 48 hours.

• The local authority will be informed of actions taken to ensure animal welfare.

• All dogs currently in boarding will continue to receive appropriate care until alternative arrangements have been made.

3. Communication with Clients

All affected clients will be contacted by telephone and email as soon as reasonably practicable.

Clients will be provided with:

• Details of the licence status.

• Information regarding any impact on their booking.

• A reasonable timeframe for alternative arrangements.

• Recommendations for alternative licensed boarding providers where appropriate.

4. Alternative Boarding Arrangements

Where boarding can no longer legally continue:

• Owners will be asked to collect their dogs as soon as practical.

• If immediate collection is not possible, assistance will be provided in sourcing an alternative licensed boarding establishment.

• Contact details for local licensed boarding providers will be maintained and reviewed annually.

5. Welfare of Dogs in Our Care

The welfare of dogs remains the highest priority.

Until the dog is collected or transferred:

• Normal feeding routines will continue.

• Exercise and enrichment activities will continue.

• Medication and veterinary care requirements will continue to be met.

• All records relating to the dog's care will be transferred to the owner or subsequent boarding provider if requested.

6. Emergency Contacts

The business maintains up-to-date emergency contact details for:

• All pet owners.

• Emergency contacts nominated by owners.

• Veterinary practices.

• Local licensed boarding establishments.

These records are securely stored and accessible when required.

7. Financial Arrangements

Clients will receive:

• A refund for any prepaid services that cannot be provided.

• A clear written statement regarding any outstanding charges or credits.

8. Record Retention

All boarding records, veterinary information, vaccination records, and client agreements will be retained in accordance with data protection requirements and available to owners upon request.

9. Business Closure

In the event of permanent closure following licence revocation:

• Clients will be notified as soon as possible.

• All future bookings will be cancelled.

• Any monies owed to clients will be refunded promptly.

• Records will be retained for the legally required period.

10. Responsibility

The Registered Licence Holder is responsible for implementing this policy and ensuring that all actions taken prioritise animal welfare and comply with local authority licensing conditions and animal welfare legislation.

Click here for information about your first walk with TLC Dog Walking

Click here for information about payments in advance

Click here for information about entire males

Click here for information about entire females

Click here for our Missing Dog Policy for Home Boarding

Click here for further information on the PSP Client Portal.

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